Privacy Policy

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Who are we ?

Olinda Aesthetics

SIREN 503 653 578

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Our website address is: https: //www.olinda-esthetique.com/

Personal data: definition

As part of the use of our website, we may ask you to provide us with personal data.

The expression "personal data" designates all the data which makes it possible to identify an individual by aggregating several data. These include your name (s), first name (s), e-mail address, telephone number (s), data relating to your orders, as well as any other information that we may ask you and that you would choose to communicate with us.

Information we collect

We strive to be as clear as possible about how we collect, use, share and store your personal information.

It is important that you read the Privacy Policy carefully because it includes information on how your personal data is handled. If we update the Privacy Policy, we will notify you of the changes in advance by email.

According to the GDPR:  "The person concerned by data processing must receive information delivered:

in a concise, transparent, understandable and easily accessible manner, in clear and simple terms'

Information We Collect.

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We collect various types of information as part of the Services, including:

• information that you provide to us directly;
  • information we collect about your use of our Services;
  • information that we obtain from third-party sources (social networks).

We may also ask for your consent to collect information or separately notify you of how we collect your personal information.

Certain Services allow you to communicate information directly to us. For example :

If you order a paid product or service from us, in order to process your order, we will ask you to enter your first and last name, your contact information and / or your delivery and billing addresses.

If you contact us to discuss a product or service, ask a question or raise a complaint, we will collect information about you and the service you request.

We may also receive information about you through third party social networks when you choose to connect to these services.

Comments

When you leave a comment on our website, the data entered in the comment form, as well as your IP address and the user agent of your browser are collected to help us detect unwanted comments.

An anonymized channel created from your email address (also called a hash) can be sent to the Gravatar service to check if you are using the service. The Gravatar service confidentiality clauses are available here: https://automattic.com/privacy/. After validation of your comment, your profile picture will be publicly visible next to your comment.

Contact Forms

Information you provide when you create an account or make a purchase:

• Your name

• Your contact details (such as your email address, postal address and phone numbers)

• Your password

• Your payment information  are not transmitted to us, but are managed by the payment platforms.

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Cookies

Cookies are small text files in alphanumeric format placed on the Internet user's hard drive by the server of the site visited or by a third party server. It is generally considered that a cookie makes it possible to recognize a visitor when he returns to a website.  When you use a web browser to access the Services, you can configure it to accept or reject all cookies, or to notify you when a cookie is sent. Our site informs you and you can accept them or not.

If you leave a comment on our site, you will be offered to save your name, email address and website in cookies. This is only for your convenience so that you do not have to enter this information if you post another comment later. These cookies expire after one year.

If you have an account and log into this site, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

When you log in, we will set up a number of cookies to save your login information and screen preferences. The lifespan of a connection cookie is two days, that of a screen option cookie is one year. If you check "Remember me", your connection cookie will be kept for two weeks. If you log out of your account, the connection cookie will be deleted.

By modifying or publishing an article, an additional cookie will be saved in your browser. This cookie does not include any personal data. It simply indicates the ID of the article you just edited. It expires after a day.

Content embedded from other sites

Articles on this site may include embedded content (eg videos, images, articles, etc.). Content embedded from other sites behaves the same as if the visitor were to that other site.

These websites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded content if you have a connected account on their website.

Statistics and audience measurements

Information collected automatically:

• Your ip address

• The device and web browser you are using

• Data transmitted by applications that you are likely to download via our website

• The date and time of your visit to our website, as well as how you use it and access its content

• Your purchase and payment history (if applicable)

If you are registered as a customer, we associate this automatically collected data with others.

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Social media plugins

Our Services use social media plugins. When you use a Service containing Plugins, information from your device may be transferred directly to the operator of the relevant social network. We have no influence on the data collected by the Plugin. If you are logged into a social network, your use of our Service may be mentioned in your network account. If you interact with the Plugins, for example by clicking “Like”, “Follow” or “Share” or by entering a comment, this information may automatically appear on your social network profile.

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Use of your personal data

We use the information we collect about you for the following purposes:

• Honor your order and provide associated customer service;

• Maintain, improve and administer our website;

• Inform you of products and services that may be of interest to you;

• Propose co-branded offers with our partners;

• Improve or personalize your online experience, our services and the way we communicate with you;

• Identify and prevent fraudulent use;

• Improve the security of our network and our information systems;

• To better understand how our visitors use our website, and to determine the effectiveness of our advertisements and advertising campaigns.

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Transmission of your personal data

We do not pass this data on to any organization or third party.

How long is your data stored

We only keep your personal information for as long as necessary to fulfill the purposes for which it was provided or because we have a legal obligation to do so.

If you leave a comment, the comment and its metadata are retained indefinitely. This allows subsequent comments to be recognized and approved automatically instead of leaving them in the moderation queue.

For users who register on our site (if possible), we also store the personal data indicated in their profile. All users can see, edit, or delete their personal information at any time (except their username). Site managers can also view and edit this information.

Regarding possible prospecting operations and in accordance with the legislation in force, your data may be kept for a period of three (3) years from the end of the commercial relationship.

At the end of this three (3) year period, we will be able to contact you again only to find out if you wish to continue to receive commercial solicitations.

Personal data relating to a prospect, who is not a customer, may be kept for a period of three (3) years from their collection or from the last contact from the prospect.

Regarding the management of commercial prospecting opposition lists, the information allowing your right of opposition to be taken into account is kept for a minimum of three (3) years from the exercise of the right of opposition.

With regard to audience measurement statistics, the information stored in the users' terminal or any other element used to identify users and allowing their traceability or attendance will not be kept beyond thirteen (13) months.

Bank data

Financial transactions relating to the payment of purchases and fees are entrusted to a payment service provider who ensures their smooth running and security, the company Ingenico, (the "payment service provider​ "). The service provider collects and keeps, for the time of your registration on the platform and at the very least, until the moment when you carry out your last transaction, in our name and on our behalf, your personal data relating to your card numbers. banking. We do not have access to this data on our side. By checking the box expressly provided for this purpose on the platform, you give us your express consent for this storage.

The data relating to the visual cryptogram or CVV2, written on your bank card, are not stored.

Upon proof of your identity and if the conditions for exercising these rights are met, you can exercise your right of access, right of rectification, right of erasure, right to limitation of processing, right of opposition, right of '' lodge a complaint with the CNIL and your right to define the fate of your data after your death by contacting Ingenico (https://ingenico.fr/) or by contacting us directly (see article 13 below).

In any event, your data may be kept for thirteen (13) months following the debit date, for evidentiary purposes in the event of a possible dispute of the transaction in accordance with article L.133-24 of the Monetary Code and financial. This period may be extended to fifteen (15) months in order to take into account the possibility of using deferred debit payment cards.

With regard to other financial data (for example payments, refunds, etc.), they are kept for the period required by applicable tax and accounting laws.

If your account has been suspended or blocked, we keep your data for a period of up to ten (10) years from its suspension in order to avoid any circumvention on your part of the rules resulting from our General Conditions of Use. .

The rights you have over your data

If you have an account or if you have left comments on the site, you can request to receive a file containing all the personal data that we hold about you, including those that you have provided to us. You can also request the deletion of personal data concerning you. This does not take into account data stored for administrative, legal or security reasons.

Transmission of your personal data

Visitor comments can be verified using an automated spam detection service.

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How we protect your data

We limit access to your information to only those people in the company who need to use it. We have physical and electronic safeguards, and procedures designed to help us maintain the confidentiality of your personal information. For example, we use Secure Socket Layer (SSL) encryption technology to encrypt your payment card information when you purchase products from our website.

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Your rights to access your personal information and to control its use 

You have the right

• to access your personal information;

• to unsubscribe from our marketing operations or withdraw any consent you have given us;

• to request a copy of the personal information processed by us;

• to demand the correction of your personal information;

• to require the deletion of your personal information (or its modification in such a way that you are no longer identifiable) or to limit the ways in which we can use your personal information (but, in both cases, only in specific circumstances envisaged by the law) ;

• to lodge a complaint with the data protection authority in your country.

To exercise any of the rights listed above, you can contact our customer service. To do this, you can access the "Contact us" page of this website, send us an email or call us.

Finally, you can also make your request by writing to our address.  Please provide your name, e-mail address, postal address and telephone number, as well as your specific request. Even if you choose to be part of the e-mail denial, call denial and / or e-mail denial lists, we may send you messages through any of these channels regarding your orders, your account or your email address. other administrative purposes.